Terms of Use

Last updated: February 2026

Please read these Terms of Use carefully before using the The Buggy Spa website or booking our services. By accessing our website or placing a booking, you agree to be bound by these terms.

1. About Us

The Buggy Spa provides professional buggy, car-seat, pushchair and accessory cleaning services in the United Kingdom. For enquiries: david@thebuggyspa.co.uk

2. Use of This Website

You may use this website for personal, non-commercial purposes. You must not:

  • Use the website in any way that violates applicable local, national, or international law.
  • Transmit any unsolicited commercial communications (spam).
  • Attempt to gain unauthorised access to any part of the website or its connected systems.
  • Scrape, harvest, or extract data from the website without our prior written consent.
  • Upload or transmit any malicious code or software.

3. Bookings and Services

3.1 Booking confirmation. A booking is confirmed only when you receive a written confirmation from us by email.

3.2 Accurate information. You are responsible for providing accurate information about your item(s), including make, model, and condition. Undisclosed damage or contamination may affect our ability to complete the service.

3.3 Our right to refuse. We reserve the right to decline or discontinue a service if an item presents a health or safety risk, or if it is in worse condition than disclosed at booking.

3.4 Results. Whilst we take great pride in our work, results may vary depending on the age, material, and condition of the item. We cannot guarantee the removal of all stains or damage.

4. Cancellations and Rescheduling

4.1 Cancellation by you. Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations (less than 24 hours) may incur a cancellation fee.

4.2 Cancellation by us. In exceptional circumstances (illness, equipment failure, severe weather) we may need to cancel or reschedule. We will give you as much notice as possible and offer a full refund or rescheduling with no additional cost.

5. Payment

Prices are as quoted at the time of booking. Payment is due as agreed at booking; we accept the methods stated on our website or confirmed via email. All prices are quoted in GBP (£) and, unless otherwise stated, are inclusive of any applicable taxes.

6. Liability

6.1 Our liability. We carry public liability insurance. In the unlikely event of damage caused by our negligence, our liability is limited to the cost of the service provided.

6.2 Exclusions. We are not responsible for:

  • Pre-existing damage or wear and tear.
  • Damage arising from inherent defects in the item.
  • Loss of use or consequential losses.
  • Items left unattended or not collected within an agreed timeframe.

6.3 Website availability. We do not guarantee uninterrupted access to our website and are not liable for any loss resulting from website downtime or technical errors.

7. Intellectual Property

All content on this website – including text, images, graphics, logos, and code – is owned by or licensed to The Buggy Spa and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Reviews and User Content

By submitting a review on our website you grant us a non-exclusive, royalty-free licence to display it on our website and promotional materials. Reviews must be honest and must not contain offensive, defamatory, or misleading content. We reserve the right to moderate or remove any review that violates these standards.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. We have no control over those sites and accept no responsibility for their content or practices.

11. Changes to These Terms

We may update these Terms of Use at any time. The revised terms will be posted on this page with an updated date. Continued use of our website or services constitutes acceptance of the updated terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have questions about these Terms, please contact:

The Buggy Spa
Email: david@thebuggyspa.co.uk